When a dedicated .app domain makes sense
The app has its own brand
If the mobile app has a name, logo, product story and marketing campaign separate from the parent business, a dedicated domain helps it stand on its own. Users can remember the app name directly instead of finding it through a company navigation menu.
You need a clean download or launch page
A short .app domain works well for QR codes, ads, app-store campaigns, investor decks and product demos. It gives you one simple place to send people for App Store links, Google Play links, pricing, support and login.
The app serves a different audience
If the business sells one thing but the app serves another audience, separating the domain can avoid confusion. For example, a logistics company might keep the company site on .co.za and put the customer tracking product on a .app domain.
The app needs trust at login
Because .app requires HTTPS, it is a good fit for login pages, dashboards and user portals. The extension does not replace good security, but it reinforces the expectation that the product is encrypted and application-focused.