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FAQs

Frequently Asked Questions

Have questions about our web hosting, web design, domains and more? Find clear, practical answers below to help you get started easily.

What is web hosting and why do I need it for my website?

Once you have a domain name, you need space or storage online to build a website or a web application and that space is web hosting. On web hosting this is where you your website is stored meaning, all the images, text, videos and other files on your website are stored inside a web server.

Which web hosting package should I choose?

Starter Package: Ideal for individuals or small ventures. It offers 10GB NVMe storage and can host up toundefinednbsp; domain with 10 subdomains. Perfect for building a modest online presence.

Pus Package: Suitable for expanding businesses. It includes 25GM NVMe storage and can host up to 5 domains, providing room for growth.

Turbo Package: Best for those with multiple websites or dynamic online businesses. It provides 50GB NVMe storage and can host up to 10 domains.

Business Package: Designed for large businesses, e-commerce platforms, or businesses with substantial data needs. It offers 80GB NVMe storage and can host up to 20 domains, accommodating multiple high-traffic websites.

Can I upgrade my hosting plan as my website grows?

Yes. You can upgrade your web hosting plan anytime as your website grows. The upgrade is quick, hassle-free, and won’t interrupt your website, so you can easily get more storage, resources, or features when you need them.

Do you offer website migration services, and is it free?

Yes. We offer free website migration to help you move your site to our hosting platform easily.

Our experts handle the process to ensure a smooth and secure transfer of your website files and databases. We also provide free domain transfers for eligible domains, so you can manage everything in one place. Our goal is to make your move simple, seamless, and cost-free.

How easy is it to set up a website on your platform?

Setting up a website on our platform is very easy. We use the Plesk control panel, which is user-friendly and simple to navigate. With one-click installers, you can launch platforms like WordPress in minutes—no technical skills needed. We also provide helpful guides and ongoing support to assist you every step of the way.

What is WordPress ready Web Hosting?

WordPress ready Web Hosting means our servers are meticulously optimized to deliver peak performance for WordPress websites. From server configurations to caching mechanisms, every aspect is fine-tuned to ensure seamless compatibility, lightning-fast loading times, and optimal security. This specialized hosting guarantees your WordPress site operates at its best, providing an exceptional user experience and hassle-free management.

What kind of support can I expect from your team?

You can expect friendly, reliable support from our expert team whenever you need help. We’re here to ensure a smooth, stress-free hosting experience with multiple support options, including live chat for quick assistance and support tickets for detailed help.

What is a domain name?

A domain name is what makes your site visible to the outside world. For example, our domain name is allanuxweb.com, the address you used to get here. A domain name is where your online presence begins. These days, it’s possibly more important than having a phone number. With our instant domains search, you can check domain name availability and find a specific name for your site.

What's the difference between domain hosting and web hosting?

Domain hosting only provides ownership of domain names with the ability to manage nameservers and DNS records, while web hosting provides server storage space for your website and emails.

I already have a domain name, can I transfer it to Allanux Web?

Absolutely! If you have already registered your domain with another provider, such as GoDaddy, Domains.co.za you can use the form above to transfer it to Allanux Web.

How does the free domain registration work?

When you sign up for one of our hosting plans, you receive a free .co.za domain for the first year. You choose your domain during checkout. After the first year, the domain renews at the standard price to keep it active and registered in your name.

Once I register a domain, can I change it later?

Unfortunately, all domain registrations are final upon payment and cannot be changed. So it's imperative that you double-check the spelling of a domain name when you register it. However, you do not have any obligation to continue renewing the domain each year if you’ve purchased one and you don’t want it anymore. You can let it expire once the first year is complete.

How do I choose the best domain name?

Choose a domain name that is short, easy to remember, and easy to spell. It should reflect your website or business and be relevant to what you offer. Always check that the name is available and make sure it doesn’t infringe on any trademarks or copyrights.

How long do you take to complete my website?

We usually take 1 week to complete your website for our standard website design package. However, the exact timeline for your website will depend on several factors, such as the complexity of the design, the number of pages, and the functionalities you require. If you have any specific deadlines in mind, we will do our best to accommodate them and deliver your website within the given time frame. Additionally, we will keep you updated on the progress of your website throughout the design and development process.

Will you maintain my website once it's done?

Yes, we will give you 1 month to let us maintain and adjust your website for free, to ensure that everything is running smoothly and to fix any issues that may arise. After this initial period, you will then need to get our website maintenance service to ensure that your website continues to function properly and stays up-to-date with the latest security and software updates. Our website maintenance service includes regular backups, security monitoring, software updates, and content updates as per your requirements. We offer flexible maintenance plans tailored to your needs, so you can choose the level of support that suits you best. Contact us for more information on our website maintenance services.

Will my website be mobile friendly?

Yes, Our Responsive WordPress websites look great across all devices, from desktop computers to mobile phones. Our experienced team of designers use various tools to make sure that your site looks beautiful no matter what the visitor may be using.

Need help? Get In Touch With Our Amazing Team.

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Knowledgebase

Your Message has been Sent

What is web hosting and why do I need it for my website?

Which web hosting package should I choose?

Can I upgrade my hosting plan as my website grows?

Do you offer website migration services, and is it free?

How easy is it to set up a website on your platform?

What is WordPress ready Web Hosting?

What kind of support can I expect from your team?

What is a domain name?

What's the difference between domain hosting and web hosting?

I already have a domain name, can I transfer it to Allanux Web?

How does the free domain registration work?

Once I register a domain, can I change it later?

How do I choose the best domain name?

How long do you take to complete my website?

Will you maintain my website once it's done?

Will my website be mobile friendly?

Hosting

Domains

Website Design

Company

Need help? Get In Touch With Our Amazing Team.

Pre Sale

Open Ticket

Knowledgebase

Send us a message!

Your Message has been Sent

Frequently Asked Questions

What is web hosting and why do I need it for my website?

Which web hosting package should I choose?

Can I upgrade my hosting plan as my website grows?

Do you offer website migration services, and is it free?

How easy is it to set up a website on your platform?

What is WordPress ready Web Hosting?

What kind of support can I expect from your team?

What is a domain name?

What's the difference between domain hosting and web hosting?

I already have a domain name, can I transfer it to Allanux Web?

How does the free domain registration work?

Once I register a domain, can I change it later?

How do I choose the best domain name?

How long do you take to complete my website?

Will you maintain my website once it's done?

Will my website be mobile friendly?

Hosting

Domains

Website Design

Company

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