An SRV (Service) record is a type of DNS record that specifies the hostname and port number for a specific service. It is commonly used for services like Microsoft Teams/Skype for Business, SIP VoIP, XMPP chat, and game servers.
This guide walks you through adding an SRV record to your domain's DNS zone in cPanel.
Step 1: Log in to cPanel
Log in to your cPanel account using your credentials.
Step 2: Open the DNS Zone Editor
Navigate to Domains → Advanced DNS Zone Editor.
Step 3: Select Your Domain
Choose the domain you want to add the SRV record to from the drop-down list.
Step 4: Add the SRV Record
Scroll down to Add a Record and select SRV from the Type drop-down menu.
Step 5: Enter the Record Details
Fill in the required fields:
- Service — The service name (e.g.,
_sip,_xmpp-server) - Protocol — The protocol (e.g.,
_tcpor_udp) - Priority — Priority of the target host (lower number = higher priority)
- Weight — Relative weight for records with the same priority
- Port — The port number the service runs on (e.g.,
5061) - Target — The hostname of the server providing the service (e.g.,
sipdir.online.lync.com) - TTL — Time to live in seconds (default:
14400)
Step 6: Save
Click Add Record to apply the changes.
Important Notes
- DNS propagation can take up to 24–48 hours to take effect globally.
- Double-check all values before saving — incorrect entries can cause the service to stop working.
- SRV records require both the Service and Protocol fields to include a leading underscore (e.g.,
_sip._tcp).
Troubleshooting
- Service not working after adding? — Allow time for DNS propagation. Use a tool like MXToolbox SRV Lookup to verify the record is visible.
- Record not showing up? — Ensure you selected the correct domain and that the record was saved successfully.
- Wrong target hostname? — Make sure the target is a valid hostname (not an IP address). SRV records must point to a domain name.
