How to Manage Additional User Accounts and Permissions in Plesk

Plesk lets you create additional user accounts so team members, developers, or contractors can access specific parts of your hosting without full account access. Each user gets a username, password, and a role that controls their permissions.

Creating a user role

1. Go to Users → User Roles.
2. Click Create User Role.
3. Name the role (e.g. Developer, Content Manager).
4. Set each permission to Granted or Denied.
5. Click OK.

Key permissions include: manage sites, manage databases, manage DNS, manage mail accounts, upload files, install applications, configure backups, and view statistics.

Creating a user account

1. Go to Users → User Accounts.
2. Click Create User Account.
3. Fill in: Contact name, Email address (used as username by default), User role, Access to subscriptions, and Password.
4. Ensure User is active is checked.
5. Click OK.

Share the Plesk login URL (https://yourdomain.com:8443), username, and password with the user.

Editing or suspending a user

• Edit: Go to Users → User Accounts → click the user's name → make changes → OK.
• Suspend: Click the user's name → Change Settings → uncheck User is active → OK. Suspended users cannot log in.
• Reset password: Click the user's name → Change Settings → Show link next to Password reset link → send the link to the user.

Removing a user account

1. Go to Users → User Accounts.
2. Select the checkbox next to the account.
3. Click Remove → Yes.

You cannot remove your own primary account.

Important notes

• Role permissions are limited by your hosting plan. If your provider disabled a feature, granting it in a role won't enable it.
• Changes to a role affect all users assigned to it immediately.
• Users with Manage users and roles permission can change their own role — only grant this to trusted users.
• Restrict Access to subscriptions to only what each user needs.

Troubleshooting

• User can't log in: Check that User is active is enabled. Verify username and password. If activated by email, confirm they clicked the link.
• User can't see features: Check their role permissions under User Roles. If granted but still missing, the feature may be disabled at the subscription level.
• Can't create more users: Your hosting plan may have a limit. Contact your provider to check.

Need help? Contact our support team.