How to Create an Email Account in Plesk

Plesk lets you create email accounts for each domain you host. Each email account comes with a mailbox, webmail access, and the ability to set up forwarding and auto-replies. This guide walks you through creating a new email account.

Creating an Email Account

1. Log in to Plesk.
2. Go to Mail.
3. Click Create Email Address.
4. Fill in the required fields:
   • Email address: Type the part before the @ sign (e.g., info). If you have multiple domains, select the domain from the dropdown.
   • External email address: Enter a recovery email address for password reset purposes.
   • Password: Set a strong password (at least 5 characters, mix of letters, numbers, and symbols).
   • Mailbox: Keep this checked to create a mailbox. Uncheck it only if you want to use this address as a forwarder only.
   • Mailbox size: Set the storage limit or use the default defined by your hosting plan.
5. Click OK.
6. The email address will appear in the list under Mail.

Accessing Your Email

After creating an email account, you can access it in two ways:

• Webmail: Go to https://webmail.yourdomain.com and log in with the full email address and password.
• Email client: Configure an email client (Outlook, Thunderbird, Apple Mail) using the settings in the Mail section of Plesk.

Email Client Settings (IMAP/SMTP)

• Incoming server (IMAP): mail.yourdomain.com, Port 993 (SSL) or 143 (non-SSL)
• Outgoing server (SMTP): mail.yourdomain.com, Port 465 (SSL) or 587 (STARTTLS)
• Username: Full email address (e.g., [email protected])
• Password: The password you set when creating the email account

Important Notes

• The number of email accounts you can create is limited by your hosting plan.
• If you enable "Can be used to log in to Plesk", the email account holder can log in to the Plesk control panel.
• Mailbox size counts towards your subscription disk space. If the mailbox is full, new emails will not be delivered.

Troubleshooting

"Maximum number of mail accounts reached":

• Contact your hosting provider to increase your email account limit or upgrade your plan.

Cannot access webmail:

• Ensure webmail is enabled for your domain: Websites & Domains → Mail Settings → Webmail is set to Roundcube.
• Try clearing your browser cache.

Email client cannot connect:

• Verify the mail server address is mail.yourdomain.com.
• Ensure SSL/TLS is enabled with the correct port numbers.
• Check that the username is the full email address, not just the part before the @ sign.