Email forwarding automatically sends incoming messages to another email address. You can set up forwarding to a single address or multiple addresses. This is useful when you want to receive emails from multiple addresses in one inbox, or when forwarding to a colleague.
Setting Up Email Forwarding
- Log in to Plesk.
- Go to Mail.
- Click the email address you want to configure.
- Go to the Forwarding tab.
- Select Switch on mail forwarding.
- In the Forward to field, enter one or more email addresses to forward messages to. Separate multiple addresses with commas, spaces, or place each on a new line.
- Click OK.
Forwarding Without Keeping a Copy
If you want to forward all mail without storing a copy in the original mailbox:
- Go to Mail.
- Click the email address.
- Clear the Mailbox checkbox.
- Click OK.
This makes the address a forwarder only — no mailbox is created, and no copies are kept.
Important Notes
- Forwarding to multiple addresses is supported. Each recipient will receive a copy of the incoming email.
- If you disable the mailbox, emails will only be forwarded — no copies will be stored or accessible via webmail.
- Forwarding loops can occur if you set up forwarding between two addresses that forward to each other. Always avoid circular forwarding.
Troubleshooting
Forwarded emails are not arriving:
- Verify the forwarding email address is spelled correctly.
- Check the recipient spam or junk folder.
- Ensure forwarding is turned on (the checkbox is selected).
Want to stop forwarding:
- Go to Mail → click the email address → Forwarding tab → clear Switch on mail forwarding → OK.
