Setting up email for your domain in Plesk involves creating email accounts, configuring mail settings, and connecting your email client.
Step 1: Check that mail service is enabled
- Log in to Plesk.
- Go to Websites & Domains → find your domain → Mail Settings.
- Make sure the mail service is set to Enabled and click OK.
If you use an external mail service (e.g. Gmail or Microsoft 365), set the mail service to Disabled to avoid conflicts.
Step 2: Create an email account
- Go to Mail and click Create Email Address.
- Enter the part before the @ sign (e.g.
infofor [email protected]). - Select the domain if you have more than one.
- Set a mailbox size or leave the default.
- Set a password and click OK.
Step 3: Access your email
Webmail: Go to Mail, find your email address, and click the webmail icon.
Email client (Outlook, Thunderbird, etc.):
- Username: your full email address
- Password: the password you set when creating the account
- Incoming server: your domain name (IMAP port 143 / SSL port 993, or POP3 port 110 / SSL port 995)
- Outgoing server (SMTP): your domain name (port 587, or SSL port 465)
- Authentication: required for outgoing mail
Step 4: Configure mail bounce settings
- Go to Websites & Domains → your domain → Mail Settings.
- Under Mail for non-existent users, choose Bounce, Forward to address, or Reject.
- Click OK.
Optional: Enable DKIM signing
In Mail Settings, tick Use DKIM spam protection system to sign outgoing email messages and click Apply. This improves deliverability.
Troubleshooting
- Not receiving emails: Check mail service is enabled, MX records point to your mail server, and the mailbox is not full.
- Cannot send emails: Confirm SMTP authentication is enabled in your email client and check with your provider for outgoing mail limits.
Need help with email setup? Contact our support team.
