Steps to set an identities in webmail via roundcube interface

Roundcube identities allow you to send emails from different names, email addresses, or signatures — all from the same mailbox. This is useful if you manage multiple roles or aliases (e.g., [email protected] and [email protected]).

Step 1 — Log in to Webmail

• Navigate to your webmail login page (typically https://yourdomain.com/webmail or https://yourdomain.com:2096).
• Enter your email address and password, then select Roundcube.

Step 2 — Open Settings

• Click the Settings icon (gear ⚙️) in the top-right corner of the Roundcube toolbar.

Step 3 — Go to Identities

• In the left-hand settings menu, click on Identities.
• You will see your default identity (your main email address) listed.

Step 4 — Create a New Identity

• Click the + (plus) button or Create button below the identity list.
• Fill in the following fields:

• Display Name — The name recipients will see (e.g., Sales Department).
• E-mail — The email address for this identity. You can enter any alias or address configured on your account.
• Organization (optional) — Your company or organisation name.
• Reply-To (optional) — A different address to receive replies.
• Bcc (optional) — Automatically BCC a specified address on every sent email.
• Signature — Add an HTML or plain-text signature for this identity.

Step 5 — Save

• Click Save to create the identity.
• The new identity will now appear in your identities list.

Step 6 — Use Your Identity

• When composing a new email, click the From or Identity dropdown in the compose window to select which identity to send from.

Important Notes

• Alias requirement: The email address you set in an identity must be a valid alias or account on your domain. Otherwise, the recipient's mail server may reject the email (SPF/DKIM mismatch).
• Default identity: You can set any identity as the default by selecting it and clicking the Set as default option (star icon).
• Editing: Click on an existing identity to modify its details at any time.

Troubleshooting

• "Identity not accepted" error: Your mail server may restrict which addresses you can send from. Contact your hosting provider to verify the alias is configured.
• Signature not appearing: Ensure the HTML signature checkbox is enabled if your signature contains formatting, links, or images.
• Identity dropdown missing in compose: You must have more than one identity created for the dropdown to appear.