How to create email identities via Roundcube mail interface

Email identities in Roundcube let you send messages from different display names, email addresses, or signatures without needing separate accounts. Each identity you create appears in the From dropdown when composing a new message.

Creating a New Identity

1. Log in to Roundcube through your webmail interface (usually at https://yourdomain.com/webmail or https://yourdomain.com/roundcube).
2. Click the Settings icon (gear) in the top-right corner of the screen.
3. In the left sidebar, select Identities.
4. Click the + (plus) button or Create button to add a new identity.
5. Fill in the required fields:
   • Display Name -- The name recipients will see (e.g., John Doe).
   • E-mail -- The email address for this identity.
   • Organization -- Optional company or organisation name.
   • Reply-To -- Optional alternate address for replies.
   • Bcc -- Optional address to receive blind copies of all sent mail.
   • Signature -- HTML or plain text signature appended to outgoing messages. Toggle HTML signature to enable formatting.
6. Click Save.

Your new identity will now appear alongside the default one in the identities list and will be available in the From field when composing emails.

Editing or Deleting an Identity

• To edit, click the identity in the list, modify the fields, then click Save.
• To delete, select the identity and click the Delete (trash) icon.
• The default identity is marked with a star and is used when no specific identity is selected.

Important Notes

• Your hosting provider must allow the additional email address as a sender. Some servers restrict sending from addresses not configured in the mail account.
• If you add an external email address (e.g., a Gmail address), recipients may see an "on behalf of" notice depending on SPF/DKIM settings.
• Identities are stored per Roundcube session -- they are not server-side mail account settings. They will not transfer if you switch webmail clients.

Troubleshooting

• Identity not appearing in the From field: Ensure the identity was saved successfully. Refresh the page and try again.
• Sent emails show wrong sender: Check that the correct identity is set as default, or manually select it in the From dropdown before sending.
• Signature not displaying correctly: If using HTML formatting, ensure the HTML signature checkbox is enabled.

For more information, visit the Roundcube Webmail Project website.