How to Set Up Email in Microsoft Outlook via cPanel

You can access your Allanux Web email through Microsoft Outlook (desktop) or Outlook 365 (web). This guide covers both methods.

Before You Start

1. Log in to cPanel → Email Accounts.
2. Find your email address and click Connect Devices.
3. Click Set Up Mail Client to see your server settings.
4. Note: IMAP Server = mail.yourdomain.com (port 993, SSL), SMTP Server = mail.yourdomain.com (port 465, SSL)

Method 1: Outlook Desktop (Windows)

1. Open Microsoft Outlook.
2. Click File → Add Account.
3. Enter your email address and click Connect.
4. When prompted, enter your password.
5. If auto-setup fails, click Advanced options → Let me set up my account manually.
6. Select IMAP as the account type.
7. Enter the server details:
   • Incoming mail server: mail.yourdomain.com
   • Port: 993, Encryption: SSL/TLS
   • Outgoing mail server: mail.yourdomain.com
   • Port: 465, Encryption: SSL/TLS
   • Username: your full email address
8. Click Next → Close. Outlook will test the connection.

Method 2: Outlook Desktop (Mac)

1. Open Outlook and go to Tools → Accounts.
2. Click the + button and select New Account.
3. Enter your email address.
4. Select IMAP when prompted for account type.
5. Enter the server settings (same as Windows above).
6. Click Sign In.

Method 3: Outlook 365 (Web)

1. Go to outlook.live.com and log in.
2. Click the gear icon (Settings) → Mail → Sync email.
3. Under "Connected accounts", click Add a connected account.
4. Enter your email address and password when prompted.
5. Select IMAP if asked for the account type.

Important Notes

• Always use IMAP to keep your email in sync across devices.
• Outlook may take several minutes to sync all folders on first setup.
• If you have a large mailbox (thousands of emails), the initial sync can be slow — let it run overnight if needed.
• Ensure your domain has an SSL certificate to avoid security warnings.

Troubleshooting

• "Outlook cannot connect to the server": Verify the server hostname is mail.yourdomain.com. Check that SSL is enabled and ports are correct (993/465). Also ensure your firewall or antivirus is not blocking Outlook.
• "The server does not support the requested authentication method": Go to File → Account Settings → Change → More Settings → Outgoing Server tab → check "My outgoing server (SMTP) requires authentication". Select "Use same settings as my incoming mail server".
• Password prompt keeps appearing: Your email password may have changed. Update it in cPanel → Email Accounts → Manage, then update Outlook. Also ensure you are using the email password, not the cPanel password.
• Emails sent from Outlook don't appear in webmail Sent folder: Go to Account Settings → Change → More Settings → Advanced tab → under "Folders", check "Root folder path" is empty or set to INBOX.
• "Encrypted connection unavailable" error: Your domain may not have an SSL certificate. Enable AutoSSL in cPanel or contact support.

Need help? Contact our support team.