How to Create an Email Address using Allanux Web cPanel

This guide walks you through creating a new email address using your Allanux Web cPanel hosting account.

Step 1: Log in to cPanel

1. Go to your cPanel login page. You can find this in your Allanux Web client area under Services → My Services → click Login to cPanel.
2. Enter your cPanel username and password.

Step 2: Navigate to Email Accounts

3. In cPanel, locate the Email section.
4. Click on Email Accounts.

Step 3: Create the Email Address

5. Click + Create or Create at the top of the page.
6. Fill in the required fields:
   • Email — enter the part before the @ symbol (e.g., info, support).
   • Domain — select your domain from the dropdown.
   • Password — set a strong password (at least 8 characters, mix of letters, numbers, and symbols).
   • Confirm Password — re-enter the password.
7. Optionally set a storage quota or leave it unlimited.
8. Click Create.

Step 4: Access Your New Email

Once created, you can:

• Access it via Webmail — click Check Email next to the address in the Email Accounts list.
• Set it up in an email client (Outlook, Thunderbird, Gmail app) using the Connect Devices option.
• View the server settings by clicking Connect Devices → Set Up Mail Client.

Quick Reference — Server Settings

Need help? Open a support ticket and we'll assist you.

Troubleshooting

• "The email account already exists": An email address with that name was already created for this domain. Check the Email Accounts list — it may be listed further down. If you want to reset the password, click Manage next to the existing address.
• "Password too weak" error: cPanel requires a minimum password strength (usually score 50+). Use a mix of uppercase, lowercase, numbers, and symbols. Or click the Generate button to create a strong random password.
• Cannot send emails after creating the account: Your domain's MX records may not be properly configured. Go to cPanel → Zone Editor and verify MX records point to the correct mail server. Contact support if unsure.
• Email not receiving (can send but not receive): Check that the domain's MX records are correct and that the mailbox quota is not full. In Email Accounts, if the usage bar shows 100%, the mailbox cannot receive new messages.
• "Connect Devices" does not show settings: Try clicking Set Up Mail Client directly instead. If settings still do not appear, your server's email configuration may be incomplete — contact support.
• Want to create a catch-all email (receives all mail for the domain): Go to Email → Forwarders and create a domain-wide forwarder, or use cPanel → Default Address to set a catch-all.