The Plesk welcome screen is the first thing customers see when they log in to their control panel. You can customise this screen to include a welcome message, helpful links, and branding for new customers. This guide covers setting up a custom welcome experience.
Understanding the Welcome Screen
When a new customer logs in to Plesk for the first time, they see a welcome screen with:
- A welcome message from the hosting provider.
- Quick-start guides for common tasks (creating a website, setting up email, etc.).
- Links to the knowledge base, support channels, and contact information.
Customising the Welcome Screen
- Log in to Plesk with your reseller credentials.
- Go to Tools & Settings → Customization (or Branding).
- Under Welcome Screen (or Onboarding), you can configure:
- Welcome message: A personalised greeting for new customers. Keep it professional and include key information like how to get started and where to find help.
- Quick links: Add links to your knowledge base, support portal, or video tutorials.
- Branding elements: Your company logo and colours.
- Click OK to save.
Best Practices for the Welcome Screen
- Keep the welcome message concise and helpful. Focus on the most important first steps.
- Include links to your knowledge base and support channels.
- Mention the customer Plesk login URL and credentials reminder.
- Add your company contact information (support email, phone number, business hours).
Important Notes
- The welcome screen is only shown the first time a customer logs in. After that, they see the standard dashboard.
- Customers can re-view the welcome screen by going to the help section.
- Customisation options depend on your hosting provider. Contact support if the feature is not available.
Troubleshooting
"Welcome Screen" or "Customization" option is not visible:
- Your hosting provider may not have enabled welcome screen customisation. Contact support.
Changes not appearing for customers:
- Customers who have already logged in will not see the updated welcome screen. The new content is only shown on the very first login.
