Suspending a customer account disables their access to Plesk and stops all services (websites, email, FTP). This is useful for non-payment, policy violations, or security incidents. This guide covers suspending and reactivating customers.
Suspending a Customer
- Log in to Plesk.
- Go to Customers.
- Select the checkbox next to the customer account.
- Click Change Status → Suspend.
- Confirm the action.
After suspension:
- The customer cannot log in to Plesk.
- All websites under the customer account will stop serving content.
- Email services will stop working.
- FTP access will be disabled.
Activating a Customer
- Go to Customers.
- Select the suspended customer.
- Click Change Status → Activate.
All services will resume immediately after activation. To create a new customer, see How to Create a Customer Account in Plesk.
Important Notes
- Suspending a customer does not delete their data. All files, databases, and emails are preserved.
- Consider warning customers before suspending their account for non-payment.
- If a subscription has expired (past its expiration date), activating it manually will not prevent re-suspension the next day — you must also update the expiration date.
Troubleshooting
Customer is still active after suspension:
- Wait a few minutes for the changes to propagate.
- Check that all subscriptions under the customer are also suspended.
"Cannot activate — subscription expired":
- Go to Subscriptions → click the subscription → Activate → Customize → set a new expiration date → Update & Lock.
