If a customer forgets their password or needs their username updated, you can change their credentials from the reseller panel. You can also reset their login information without knowing the current password.
Changing Customer Credentials
- Log in to Plesk.
- Go to Customers.
- Click the customer name to open their account.
- Click Change Login Info in the right sidebar.
- Update the following fields as needed:
- Username: The Plesk login username.
- New password: Set a new password (or click Generate).
- Email: The contact email address.
- Click OK.
Important Notes
- The customer will need to use the new credentials the next time they log in.
- Changing the Plesk username does not affect the system username used for FTP/SSH.
Troubleshooting
Customer still cannot log in after changing credentials: Suspend and re-activate their subscription. See How to Suspend and Activate a Customer Account in Plesk.
- Clear the customer browser cache and cookies.
- Ensure the customer account is active (not suspended).
