How to Create a Customer Account in Plesk

Creating customer accounts is the first step to onboarding new hosting clients. Each customer gets their own Plesk login and a subscription that defines their resources. This guide covers creating customer accounts and subscriptions.

Creating a Customer with a Subscription

1. Log in to Plesk with your reseller credentials.
2. Go to Customers.
3. Click Add a Customer.
4. Fill in the customer details:
   • Contact name: The customer full name.
   • Email: Their email address.
   • Company: Optional company name.
   • Username: The Plesk login username for the customer.
   • Password: Set a strong password (or click Generate).
5. Under Subscription:
   • Domain name: The domain to associate with this subscription.
   • Login: System username for FTP/SSH access to the website.
   • Password: System password for the subscription.
   • Service plan: Select the hosting plan for this customer.
   • Add-on plans: Optionally select additional add-on plans.
6. Ensure Create subscription for the customer is checked.
7. Click OK.
8. The customer account and subscription are now created. The customer can log in at https://yourdomain.com:8443.

Creating a Customer Without a Subscription

If you want to create the customer account first and add a subscription later:

1. Go to Customers → Add a Customer.
2. Fill in the contact details and login credentials.
3. Clear the Create subscription for the customer checkbox.
4. Click OK.

Note: Customers without subscriptions cannot log in to Plesk.

Important Notes

• Always assign a service plan when creating a subscription — this defines the resources and permissions the customer receives.
• The subscription domain must be registered and pointed to the server DNS.
• Send the customer their login URL, username, and password securely after account creation.

Troubleshooting

"Cannot create subscription — resource limit reached":

• You have exhausted your reseller resources. Contact your hosting provider to upgrade.

Customer cannot log in:

• Ensure the customer has at least one active subscription.
• Verify the login credentials are correct.