Sometimes a customer needs unique settings that differ from their service plan. You can customize a subscription individually. This will lock it from plan sync, meaning future plan changes will not automatically apply.
Customizing a Subscription
- Log in to Plesk.
- Go to Subscriptions.
- Click the subscription name.
- Click Customize in the right sidebar.
- Modify resources, permissions, or other settings as needed.
- Click Update & Lock.
The subscription is now locked. It will not receive updates from the service plan.
Unlocking a Subscription
- Click the subscription name in Subscriptions.
- Click Sync to apply the current plan settings and remove the lock.
Important Notes
- Only customize subscriptions when truly necessary. Locked subscriptions are harder to manage at scale.
- If multiple customers need the same customization, update the service plan instead.
Troubleshooting
"Update & Lock" is not visible:
- Your reseller permissions may not include subscription customization. Contact your hosting provider.
