As a reseller, you can view and manage all domains and subscriptions across your customers. This guide covers the key operations for managing client hosting resources.
Viewing All Subscriptions
- Log in to Plesk.
- Go to Subscriptions.
- You will see a list of all subscriptions with their status, plan, and resource usage.
Suspending a Subscription
- Go to Subscriptions.
- Select the subscription.
- Click Change Status → Suspend.
All websites, email, and FTP for that subscription will stop working.
Activating a Subscription
- Go to Subscriptions.
- Select the suspended subscription.
- Click Change Status → Activate.
Transferring a Subscription to Another Customer
- Go to Subscriptions.
- Select the subscription.
- Click Change Subscriber.
- Select the new customer and click OK.
The subscription becomes unbound from its plan and turns into a custom subscription.
Important Notes
- Suspended subscriptions do not consume traffic but still use disk space.
- Transferring a subscription changes its ownership but does not modify its resources.
Troubleshooting
Cannot suspend a subscription:
- The subscription may already be suspended or have expired.
