How to Create an Additional FTP Account in Plesk

Creating an Additional FTP Account

1. Log in to Plesk.
2. Go to Websites & Domains.
3. Click the domain name where you want to add the FTP account.
4. Click FTP Access.
5. Click Add Additional FTP Account.
6. Fill in the required fields:
   • FTP account name: Enter a username for the FTP account.
   • Home directory: Select the directory that the FTP user will access when they connect. The default is the root of the domain (/httpdocs). You can change this to a specific subdirectory (e.g., /httpdocs/images).
   • Password: Set a strong password for the FTP account.
7. Click OK.

The additional FTP account is now created. Share the login credentials with the user. They can connect using an FTP client (e.g., FileZilla) with the following details:

• Host: Your domain name or server IP address.
• Username: The FTP account name (e.g., [email protected]).
• Password: The password you set.
• Port: 21

Modifying an FTP Account

1. Go to Websites & Domains → your domain → FTP Access.
2. Click the FTP account name.
3. Change the password, home directory, or other settings.
4. Click OK.

Removing an FTP Account

1. Go to Websites & Domains → your domain → FTP Access.
2. Select the additional FTP account (not the main system account).
3. Click Remove.
4. Confirm the deletion.

Note: The main system FTP account cannot be removed.

Important Notes

• The main system FTP account is created automatically when the domain is set up. Additional accounts provide access to specific directories only.
• FTP accounts are domain-specific. To give someone access to multiple domains, create a separate FTP account for each domain.
• FTP transmits passwords in plain text. For sensitive data transfer, use SFTP instead (if enabled by your hosting provider).

Troubleshooting

"Access denied" when connecting via FTP:

• Verify the FTP username and password are correct.
• Ensure the home directory exists and is accessible.
• Contact your hosting provider if FTP connections are blocked by a firewall.

FTP user can see files outside their home directory:

• This should not happen in Plesk. Contact your hosting provider if you suspect a permissions issue.